THE NOIR TOP

EXCHANGES

If the customer is unhappy with a product purchased, Pearled Ivory is happy to offer an exchange of the item. No refunds or returns are allowed.

Items must be shipped by the customer in their original, unused condition with tags intact and original packaging within fourteen (14) days after the date on which the order was received, including a copy of the invoice.

Any returned items that are damaged, or missing any of the aforementioned requirements (such as tags, packaging), will not be accepted for an exchange and will be sent back as is to the customer at the customer’s expense.

The customer is responsible for paying the shipping costs to return the item and for the shipment of the exchanged item.

Once your item has been delivered and the condition has been approved for an exchange, for all in stock items, please allow up to 3 business days for your exchange to be shipped.

We only allow to exchange an item one time. We will allow you to choose of any other size within that same product to change. After that item is sent, we can't not exchange again, nor give any store credit. 

Please email our Customer Service at info@pearledivory.com to complete an exchange or receive any further information regarding your
order.

No returns or exchanges are allowed on any leather products or items on sale.

SHIPPING

Products will be shipped by Pearled Ivory to the delivery address provided by the customer when placing their order.

All in-stock items are shipped from Florida and normally dispatched within 24-48 hours, Monday to Friday.

For made- to-order items/pre-order items please refer to the dispatch date.

Orders containing items that are made-to-order/pre-order and in-stock items will be shipped together once everything is ready. However if you would like to receive items separately, we may be able to arrange that an additional shipping cost.

A tracking number will be sent via email to the customer after checkout. The customer will then be able to track their parcel from dispatch through to delivery.

Pearled Ivory is not responsible for any import or customs duties that may be incurred when receiving a shipment.

For any further shipping information or if you would like to amend your order, please contact info@pearledivory.com.

If you want to cancel an order, it must be within 12 hours of the time the order was placed. 

Lost Packages

Pearled Ivory is not responsible for any packages lost by shipping carriers (DHL, UPS, FedEx, USPS, etc.). If a package is lost, you must contact the shipping carrier directly and file a claim. We will assist with the process.

If a package is lost, we will not accept any chargebacks from the customer.

If you choose to have your pair altered to a specific length, each pair will be picked up on Tuesday and returned the same day. The turnaround time for alterations is approximately 1–2 weeks. Once the alteration is complete, we will pick up the pair from the seamstress and ship it to you the same day.

Please note: there will be no exchanges or returns for altered pairs. As this is a custom-made item, we are unable to offer exchanges or returns on this product.

IN TERMS OF MANUFACTURING, THERE COULD BE A POSSIBILITY OF AN ITEM BEING 1-2 CM SMALLER OR LARGER DUE TO THE TREATMENT PROCESS A PRODUCT MAY RECEIVE.