Sustainability & Coverage

SHIPPING

PRODUCTS WILL BE SHIPPED BY PEARLED IVORY TO THE DELIVERY ADDRESS GIVEN BY THE BUYER WHEN PLACING HIS/HER ORDER.

ORDERS ARE SHIPPED FROM FLORIDA.

ORDERS ARE NORMALLY DISPATCHED WITHIN 24 HOURS MONDAY TO FRIDAY IF THE ITEM IS IN HAND.

A TRACKING NUMBER WILL BE SENT VIA EMAIL TO THE BUYER AFTER CHECKOUT. THE BUYER WILL THEN BE ABLE TO TRACK HIS/HER PARCEL FROM DISPATCH THROUGH TO DELIVERY.

PEARLED IVORY IS NOT RESPONSIBLE FOR ANY IMPORT OR CUSTOMS DUTIES THAT MAY BE INCURRED WHEN RECEIVING A SHIPMENT.

FOR ANY FURTHER SHIPPING INFORMATION PLEASE CONTACT INFO@PEARLEDIVORY.COM

 

RETURNS

IF THE BUYER IS UNHAPPY WITH A PRODUCT PURCHASED, PEARLED IVORY IS HAPPY TO OFFER AN EXCHANGE OF THE ITEM. NO REFUNDS OR RETURNS. 

ITEMS MUST BE RETURNED BY THE BUYER IN THEIR ORIGINAL UNUSED CONDITION AND PACKAGING WITHIN TEN (10) DAYS AFTER THE DATE ON WHICH THE ORDER WAS RECEIVED, ENCLOSING A COPY OF THE INVOICE. CUSTOMERS ARE ALSO RESPONSIBLE FOR SHIPPING THE ITEM BACK TO OUR WAREHOUSE, OR PAY THE $12 FEE TO SHIP IT BACK.

PLEASE EMAIL INFO@PEARLEDIVORY TO COMPLETE AN EXCHANGE.

ANY RETURNED ITEMS THAT ARE DAMAGED OR INCOMPLETE WILL NOT BE ACCEPTED FOR AN EXCHANGE, AND WILL BE SENT BACK AS IS TO THE BUYER, AT THE BUYER'S EXPENSE.

FOR ANY FURTHER RETURNS INFORMATION PLEASE CONTACT INFO@PEARLEDIVORY.COM

NO RETURNS/EXCHANGES ON LEATHER PRODUCTS THAT ARE UNIQUE LEATHER PRODUCTS. 

 

LOST PACKAGES

PEARLED IVORY IS NOT RESPONSIBLE FOR ANY PACKAGES THAT ARE LOST MY ANY SHIPPING CARRIES (DHL, UPS, FEDEX, USPS, ETC.) IF A PACKAGE IS LOST, YOU MUST CONTACT THE SHIPPING CARRIER DIRECTLY, AND FILE A CLAIM. WE WILL HELP WITH THE PROCESS.

 

STEP TO APPLY FOR AN EXCHANGE:

1. Create an account in the upper right of our website.

2. Place your email, after, you will receive a code to enter your account.

3. Once you're in, click on your order and press "Request Return"

4. Choose the item you would like to exchange.

5. Once you've chosen the item you want to exchange, we will review your inquiry, and get back to you as soon as possible to start the exchange process. 

Leather Orders can not be canceled once the jacket is in production. If you are wanting to cancel any order for your leather jacket, please cancel within 24 hours.

No Refunds. Only Exchanges.

Leather Alterations:

If you would like your leather jacket altered, we can only alter the sleeve length & body length. Each alteration will cost $100.

Once the item is altered, we won't be able to offer any refund or exchanges.

IN TERMS OF MANUFACTURING, THERE COULD BE A POSSIBILITY OF AN ITEM BEING 1-2 CM SMALLER OR LARGER DUE TO THE TREATMENT PROCESS A PRODUCT MAY RECEIVE.